Privacy Policy

When you use our service, you are trusting us with your information.

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export your information.

The following restrictions should be considered when using information gotten from the Coscharis courier service website.

Privacy Policy

This Privacy Policy applies to all of the services offered by Coscharis courier service; it does not apply to services that have separate Privacy Policy that do not incorporate this Privacy Policy.

Coscharis courier service strives to provide a safe, secure online environment for our customers.

Our website contents are subject to applicable copyright and intellectual property laws.

Information copied or obtained from the Company may only be published elsewhere if referenced as obtained from the Company with the relevant date and time such information was extracted. You cannot use materials from this website or alter original text without permission from the Company. Permission may be sought and obtained by forwarding an email to Coscharis courier service.

Products and services from third parties

Coscharis courier service privacy policy does not apply to any products or services provided by third parties. You may receive links of websites, contents and services from third parties when you use Coscharis courier service products or services. Please carefully read and understand the privacy policy of third parties before you submit any data and information, for Coscharis courier service cannot control third parties and cannot require them to abide by Coscharis courier service Policy.

Complement to the Policy

This Policy mainly lays out how Coscharis courier service will collect, process and internationally transmit your Personal Information when you browse Coscharis courier service website and use Coscharis courier service products or services. However, it is impossible to complete enumeration how We collect data, what kind of data We collect, how We use and process the data and the conditions We disclose the data in this Policy. Coscharis courier service may send the complementary notice when we collect, process, disclose and internationally transmit your specific Personal Information.

Update of this Policy

Coscharis courier service reserves the right to modify this Policy. If this Policy is modified, Coscharis courier service will publish the latest policy in Coscharis courier service official website. E-mail：privacy@coscharismobility.com

Our obligation

To all reasonable extent, the Company shall safeguard the privacy of the information of all visitors to the website, clients, vendors; and applicants.

Our Data Collection technique

Personal information may be required from you during the online applications or contacting us.

Kindly be informed that, where you choose to end your working relationship with the Company, your personal data shall be kept in accordance with the Company’s retention policy which may be reviewed from time to time

When you visit our website, we collect information about you; such as your IP address, browser information, pages visited, time and date of visit. This information is kept securely to help us improve the quality of service and user experience on our website.

DATA COLLECTIONS AND USES

1. The data we collect:

   Coscharis Courier Services

   • Provided by users to Coscharis Courier Service, such as during account creation
   • Created during use of our services, such as names, postal and email addresses with phone number, driving license, bank details, item image, credit card, passport.

   The following Personal data is collected by or on behalf of Coscharis Courier Service:

   1. Data provided by users. This includes:
      • User profile: We collect data when users create or update their customer app accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment, or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings.

   We may use the photos submitted by users to verify item they intend to send to a recipient.

   2. Data created during use of our services. This includes:
      • Location data (Sender, recipient, and delivery person): We collect delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Coscharis Courier Service collects this data when the service app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
      • Location data (Sender, recipient, and delivery person). We collect riders’ and delivery recipients’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate deliveries, enable safety features, and prevent and detect fraud.
      • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as an item description, sender/receiver name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, and payment method. In addition, if someone uses your promotion code, we may associate your name with that person.
      • Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, App features or pages viewed, App crashes and other system activity.
      • Communications data: We enable users to communicate with each other through Coscharis Courier Service mobile apps and websites. For example, we enable sender, and delivery persons and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Coscharis Courier Service receives some data regarding the calls, SMS, or other communications, including the date and time of the communications and the content of the communications. Coscharis Courier Service may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
2. How we use personal data

   Coscharis Courier Service uses personal data to enable reliable and convenient delivery of items. We also use such data:

   • To enhance the safety and security of our users and services.
   • For customer support.
   • For research and development.
   • To enable communications between users.
   • To send marketing and non-marketing communications to users.
   • In connection with legal proceedings.

   Coscharis Courier Service does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

   We use personal data we collect:

   1. To provide our services. Coscharis Courier Service uses data to provide, personalize, maintain, and improve our services.

      This includes using data to:

      • Create/update accounts
      • Enable pick-up and drop-off delivery services (such as using location data to implement a pick up delivery).
      • Process payments
      • Track and share the progress of deliveries
      • Facilitate insurance, vehicle, invoicing, or financing solutions
      • Perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.

      Coscharis Courier Service performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users

   2. Customer support: Coscharis Courier Service uses the information we collect to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

      Coscharis Courier Service performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

   3. Research and development: We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easier to use, enhance the safety and security of our services, and develop new services and features.

      Coscharis Courier Service performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Coscharis Courier Service legitimate interests developing new services and features.

   4. Marketing: Coscharis Courier Service may use personal data to market our services to our users. This includes sending user’s communications about Coscharis Courier Services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in- app communications and ads on third party platforms.
   5. Non-marketing communications: Coscharis Courier Service may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that are not for the purpose of marketing the services or products of Coscharis Courier Service or its partners.

      Coscharis Courier Service performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or for purposes of Coscharis Courier Service and its user’s legitimate interests in informing users about events that may have an impact on how they can use Coscharis Courier services.

   6. Legal proceedings and requirements: We may use personal data to investigate or address claims or disputes relating to use of Coscharis Courier services to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

      Coscharis Courier Service performs the above activities on the grounds that they are necessary for purposes of Coscharis Courier Service legitimate interests in investigating and responding to claims and disputes relating to use of Coscharis Courier services and features, and/or necessary for compliance with applicable legal requirements.

3. Data sharing and disclosure

   Some of Coscharis Courier services and features require that we share personal data with other Coscharis Courier Service. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

   Coscharis may share personal data:

   1. with other users

      This includes sharing:

      • Sender’ first name, and pickup and/or drop-off locations with delivery person
      • Delivery recipients’ first name, delivery address, and other information with their delivery person

      We also provide riders and delivery recipients with receipts containing information such as a breakdown of amounts charged, delivery person first name, photo, and route map. We also include other information on those receipts if required by law.

   2. With Coscharis Courier Service providers and business partners.

      Coscharis provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These includes:

      • Payment processors and facilitators.
      • Cloud storage providers.
      • Google, in connection with the use of Google Maps in Coscharis Courier Service apps (see Google’s privacy policy for information on their collection and use of data).
   3. for legal reasons or in the event of a dispute:

      Coscharis Courier Service may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

      This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Coscharis Courier Service rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.

4. Data retention and deletion

   Coscharis Courier Service retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

Updates to this notice

We may occasionally update this notice when required, If we are making significant changes, we will notify users in advance of the changes through the Coscharis Courier Service apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

How do I contact Cosharis courier service?

Our head office is at CG-Eko Old PWD Building Beside licensing Office, Old Secretariat Rd, Off Oba Akinjobi Rd, GRA Ikeja, Lagos Nigeria.

You can visit us on our website on www.coscharis@courierservice.com or you send an email at coscharis.customerservice@gmail.com.

Our Local postal address can be found on the Customer Support page here.